Research Led Innovation in Power Tools
The client, a global market leader in power tools, was struggling to get the same share of the pie in India because of tough competition. They needed to explore, discover and understand the dynamics of Indian market to create a strong base in India and contextualise an innovation for Indian market.
We mapped the entire lifecycle of the power tool and the supply chain. An ethnographic study was conducted in 4 states in India to thoroughly understand and connect with the customers and end-users and various stakeholders in the entire eco-system. The concepts went through rigorous cycles of concept and prototype evaluation before heading to run the pilot.
Impact
Our findings led the client to see the spectra of the end-users lifestyle, education, awareness of power tools, pain points and challenges; it even transcended to appreciate the end-users motivations and aspirations. We applied research led innovation to conceptualize ideas that would address the gaps identified from the user research. Brainstorming sessions were conducted to ideate on opportunity areas identified and selected concepts for prototypes. These were later validated with the end-user before launching the pilot. The pilot has been conducted in India and, now, the client is planning to scale up this exercise to other potential countries.
Client:
Stanley Black&Decker
Location:
Mumbai, Delhi, Kolkata, Hyderabad
Duration:
6 Months
Research Tools & Methods:
Ethnography Study
Job-shadowing
In-depth Interviews
Stakeholder Interviews
Secondary Research
Contextual Inquiry
Supply Chain mapping
Persona creation
Ideation workshop
Concept validation study
